Our Code of Ethics
• Recommend corrective maintenance services and explain to the customer which of these are required to correct existing problems and which are for preventative maintenance.
• Offer customer a price estimate for work to be performed.
• Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
• Make every effort to keep customer informed about appointments and completion deadlines.
• Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.
• Furnish or post copies of any warranties covering parts or services and use quality parts.
• Provide and honor manufacturer warranties.
• Exercise reasonable care for the customer's property while it is being serviced.
• Attempt to fix the customer's vehicle right the first time.
• Maintain a system for fair settlement of customer complaints.
• Cooperate with established consumer complaint mediation activities.
• Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.
• Offer customer a price estimate for work to be performed.
• Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
• Make every effort to keep customer informed about appointments and completion deadlines.
• Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.
• Furnish or post copies of any warranties covering parts or services and use quality parts.
• Provide and honor manufacturer warranties.
• Exercise reasonable care for the customer's property while it is being serviced.
• Attempt to fix the customer's vehicle right the first time.
• Maintain a system for fair settlement of customer complaints.
• Cooperate with established consumer complaint mediation activities.
• Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.
Meet the people behind GNL AutoSavers.....
All of our employees are required to attend classes to advance themselves in automotive knowledge. Our company pays for all employee training, so that we are able to deliver top quality service. All shop diagnostic equipment is supplied by the shop for the best repair capabilities.
Catherine “Nina” E. Chang
President
Ms. Chang is a graduate of St. Paul College of Manila with a degree in Accounting. She has 32 years of experience in the car repair business. She started with her brother`s shop in 1979 as a Marketing Manager.
In 1988, Ms. Chang founded GNL AUTO SAVERS. Her inspiration came from her two other sisters, Gina and Liza, Hence the name GNL was born.
President
Ms. Chang is a graduate of St. Paul College of Manila with a degree in Accounting. She has 32 years of experience in the car repair business. She started with her brother`s shop in 1979 as a Marketing Manager.
In 1988, Ms. Chang founded GNL AUTO SAVERS. Her inspiration came from her two other sisters, Gina and Liza, Hence the name GNL was born.
Richard "Rec-Rec" E. Chang
General Manager
The day to day duties of running the shop is given to Richard Chang. Richard also has many years of experience as he grew up in the environment, again having once worked in his brother`s shop.
General Manager
The day to day duties of running the shop is given to Richard Chang. Richard also has many years of experience as he grew up in the environment, again having once worked in his brother`s shop.
Nilda Prieto
Service Advisor
Nilda has over 4 years experience as a service writer. She has attended management classes to further her knowledge. She is always learning and provides great customer service. She enjoys working in the front office and interacting with her customers.
Service Advisor
Nilda has over 4 years experience as a service writer. She has attended management classes to further her knowledge. She is always learning and provides great customer service. She enjoys working in the front office and interacting with her customers.
Chrisler "Meme" C. Chang
Service Advisor
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Service Advisor
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Francis "Boy" Red
Chief Mechanic
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Chief Mechanic
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